Course Overview | Implement Customer Service Strategies
BSBOPS404 is designed to equip individuals with the skills and knowledge required to implement and monitor customer service strategies effectively. This unit is essential for those in roles responsible for customer service delivery, ensuring they can create and maintain high service standards and address customer needs effectively.
Your Investment:
From $395
The course investment starts from $395. With amazingly affordable pricing, we offer two options to allow you to spread out your investment
Pre Req's:
NONE
There are no ATAR or other entry requirements to start studying this course. Just a desire to learn!
DURATION:
Self-Paced
Students normally should expect to do 1 unit every 2 weeks. It’s OK to take longer, but there is a maximum time frame of 12 months.
There is no minimum time period, so if you have the time now to apply yourself, you can complete this course as fast as want.
DELIVERY:
100% online
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
START DATES:
NOW
This course is available to start now or whenever you are ready to go. Just use the Enrol Now button at the top of the page to get started and enrol online.
Nationally:
Recognised Training
This is course is a nationally recognised training programme that can lead to vocational qualifications and credentials that are recognised across Australia.
Key Learning Outcomes
- Developing Customer Service Strategies: Learn to develop comprehensive customer service plans that align with organisational goals.
- Implementing Service Standards: Gain skills to implement and monitor service standards, ensuring they meet customer expectations.
- Handling Customer Feedback and Complaints: Master techniques for addressing customer feedback and managing complaints efficiently.
- Continuous Improvement in Service Delivery: Learn to evaluate and refine customer service strategies for continuous improvement.
Course Structure | Implement Customer Service Strategies
Develop Customer Service Strategies
- Identify organisational customer service requirements.
- Develop strategies to enhance customer service delivery.
- Align service strategies with organisational goals and objectives.
Implement Customer Service Standards
- Implement customer service policies and procedures.
- Monitor service delivery to ensure it meets established standards.
- Provide training and support for staff to maintain service quality.
Manage Customer Feedback and Complaints
- Establish processes for collecting and analysing customer feedback.
- Develop and implement procedures for handling complaints.
- Resolve issues efficiently to maintain customer satisfaction.
Evaluate and Improve Customer Service
- Conduct regular evaluations of customer service performance.
- Use feedback and performance data to refine service strategies.
- Implement changes to improve service standards continuously.
Why Choose this Course:
Implement Customer Service Strategies
Superior customer service is a cornerstone of business success. BSBOPS404 provides you with practical skills to deliver and maintain high-quality customer service. This course is vital for anyone in customer-facing roles aiming to enhance their service delivery capabilities and contribute to a positive customer experience.
The Critical Edge
BSBOPS404 aligns with the latest industry standards and best practices for customer service management. By completing this course, you will be equipped with the knowledge and skills to deliver exceptional service, making you an invaluable asset to any organisation. The strategic approach to customer service covered in this course ensures you can consistently meet and exceed customer expectations.
Take the Leap
Imagine the confidence of knowing you can deliver outstanding service consistently, creating memorable customer experiences that build loyalty and trust. Envision a future where your skills in customer service set you apart as a leader in your field. That journey begins with BSBOPS404.
Your Investment
Ready to master the art of exceptional customer service? Don’t wait – take the leap today and enroll in BSBOPS404 - Implement Customer Service Strategies. Click the button below to start your journey towards customer service excellence.
One Easy Payment
Nothing Else to Pay
Total =$395
All the learning materials, tuition, assessments, student support and issuing of your Certificate are provided in the fee.
Additional Information
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
There are no prerequisites or licensing, legislative or certification requirements required to undertake this qualification.
Make the choice to study with a college that has been delivering accredited courses for over 17 years.
We focus only on delivering our business courses 100% online to allow our students to study a course that suits them in the timeframes that suit them.
We have industry-leading mentors ready to help you every step of the way and we pride ourselves on supporting our students through every step of their studies.
Don't get lost in the system and study at a college that truly cares about each individual.
Don't just take our word for it
Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.
1) Affordable courses that are all AQF (Australian Qualification Framework) certified.
2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.
3) An excellent support system that gives you the help you need.
Tarek I. - A previous student in Diploma of Business
Student Success Stories
From Learners to Leaders: Real Stories, Real Success
I would like to express my gratitude for giving me the opportunity to receive my business certificate. Yours, Maddy’s, Vickie’s, and the team of Edmund Barton’s College’s cooperation and effort in preparing and delivering the course is truly appreciated. I couldn’t have done it without you!
The online modules made the process very manageable and stress-free, as the learning was also very interactive given all the checkpoints. I am glad to have completed the course through Edmund Barton College as it was extremely convenient to my timings and I was able to complete it within a few months before school had started. Once again, thank you for your outstanding support!
The course was very educational and at the same time very fun. I loved (my Mentor) Michelle’s comments. She made me feel very special (and smart!!). I enjoyed every moment of it!
I learned a lot through my course. The information was relevant to my job and the delivery was really fun and engaging. The Mentors were excellent in helping me with my studies. I can highly recommend these guys!
I would like to say thank you to the team at Edmund Barton College, I know every time I have contacted the college the employees have been amazing with their customer service.
I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach. My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season.
