Course Overview | Process Customer Complaints
BSBOPS305 is designed to provide individuals with the skills and knowledge required to handle customer complaints efficiently and professionally. This unit covers the entire complaint resolution process, from initial receipt to final resolution, ensuring a positive outcome for both the customer and the organisation. It is ideal for customer service representatives, managers, or anyone involved in handling customer issues.
Your Investment:
From $395
The course investment starts from $395. With amazingly affordable pricing, we offer two options to allow you to spread out your investment
Pre Req's:
NONE
There are no ATAR or other entry requirements to start studying this course. Just a desire to learn!
DURATION:
Self-Paced
Students normally should expect to do 1 unit every 2 weeks. It’s OK to take longer, but there is a maximum time frame of 12 months.
There is no minimum time period, so if you have the time now to apply yourself, you can complete this course as fast as want.
DELIVERY:
100% online
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
START DATES:
NOW
This course is available to start now or whenever you are ready to go. Just use the Enrol Now button at the top of the page to get started and enrol online.
Nationally:
Recognised Training
This is course is a nationally recognised training programme that can lead to vocational qualifications and credentials that are recognised across Australia.
Key Learning Outcomes
- Understanding Customer Expectations: Learn how to identify and understand customer needs and expectations during the complaint process.
- Complaint Resolution Techniques: Master techniques for resolving complaints effectively, ensuring customer satisfaction.
- Effective Communication: Enhance your ability to communicate clearly and empathetically with customers.
- Recording and Reporting: Develop skills to accurately document complaints and outcomes, and analyse data to identify trends.
- Continuous Improvement: Learn how to use feedback from complaint resolution to drive improvements in service delivery.
Course Structure | Process Customer Complaints
- Receiving and Assessing Complaints
- Understanding organisational procedures for handling complaints
- Initial assessment and categorisation of complaints
- Communicating with customers to clarify issues
- Addressing Complaints
- Techniques for investigating and resolving complaints
- Collaborating with relevant departments to address issues
- Communicating solutions to customers effectively
- Recording and Reporting Complaints
- Documenting complaints and resolutions
- Analysing complaints data to identify common issues
- Preparing reports for management review
- Implementing Improvements
- Using complaint data to improve service processes
- Training staff on effective complaint handling
- Implementing changes to prevent recurring issues
Why Choose this Course:
Process Customer Complaints
Effectively handling customer complaints can significantly enhance customer loyalty and trust. BSBOPS305 equips you with practical skills to manage and resolve complaints efficiently, turning potential negatives into positive experiences. This course is essential for anyone aiming to improve their customer service skills and build a reputation for excellence in customer care.
The Critical Edge
BSBOPS305 aligns with the latest industry standards and best practices for complaint management. The skills you gain from this course ensure that you can not only resolve complaints but also use the insights gained to improve overall customer service. This proactive approach makes you a valuable asset to any organisation, capable of driving continuous improvement in customer satisfaction.
Take the Leap
Imagine confidently managing customer complaints, turning challenging situations into opportunities for growth and customer loyalty. Picture a future where every resolved complaint strengthens your reputation for exceptional customer service. That future starts with BSBOPS305.
Your Investment
Ready to master the art of complaint resolution? Don’t wait – take the leap today and enroll in BSBOPS305 - Process Customer Complaints. Click the button below to start your journey towards becoming a customer service expert.
One Easy Payment
Nothing Else to Pay
Total =$395
All the learning materials, tuition, assessments, student support and issuing of your Certificate are provided in the fee.
Additional Information
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
There are no prerequisites or licensing, legislative or certification requirements required to undertake this qualification.
Make the choice to study with a college that has been delivering accredited courses for over 17 years.
We focus only on delivering our business courses 100% online to allow our students to study a course that suits them in the timeframes that suit them.
We have industry-leading mentors ready to help you every step of the way and we pride ourselves on supporting our students through every step of their studies.
Don't get lost in the system and study at a college that truly cares about each individual.
Don't just take our word for it
Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.
1) Affordable courses that are all AQF (Australian Qualification Framework) certified.
2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.
3) An excellent support system that gives you the help you need.
Tarek I. - A previous student in Diploma of Business
Student Success Stories
From Learners to Leaders: Real Stories, Real Success
I would like to express my gratitude for giving me the opportunity to receive my business certificate. Yours, Maddy’s, Vickie’s, and the team of Edmund Barton’s College’s cooperation and effort in preparing and delivering the course is truly appreciated. I couldn’t have done it without you!
The online modules made the process very manageable and stress-free, as the learning was also very interactive given all the checkpoints. I am glad to have completed the course through Edmund Barton College as it was extremely convenient to my timings and I was able to complete it within a few months before school had started. Once again, thank you for your outstanding support!
The course was very educational and at the same time very fun. I loved (my Mentor) Michelle’s comments. She made me feel very special (and smart!!). I enjoyed every moment of it!
I learned a lot through my course. The information was relevant to my job and the delivery was really fun and engaging. The Mentors were excellent in helping me with my studies. I can highly recommend these guys!
I would like to say thank you to the team at Edmund Barton College, I know every time I have contacted the college the employees have been amazing with their customer service.
I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach. My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season.
