Course Overview | Deliver and Monitor a Service to Customers
BSBOPS304 – Deliver and Monitor a Service to Customers is designed to equip individuals with the skills and knowledge necessary to deliver quality customer service and monitor its performance. This course is essential for those in roles that require direct interaction with customers and those responsible for overseeing customer service operations.
Your Investment:
From $395
The course investment starts from $395. With amazingly affordable pricing, we offer two options to allow you to spread out your investment
Pre Req's:
NONE
There are no ATAR or other entry requirements to start studying this course. Just a desire to learn!
DURATION:
Self-Paced
Students normally should expect to do 1 unit every 2 weeks. It’s OK to take longer, but there is a maximum time frame of 12 months.
There is no minimum time period, so if you have the time now to apply yourself, you can complete this course as fast as want.
DELIVERY:
100% online
Our courses are delivered 100% online using some of the most innovative and engaging learning materials available with full mentor support every step of the way.
START DATES:
NOW
This course is available to start now or whenever you are ready to go. Just use the Enrol Now button at the top of the page to get started and enrol online.
Nationally:
Recognised Training
This is course is a nationally recognised training programme that can lead to vocational qualifications and credentials that are recognised across Australia.
Key Learning Outcomes
- Understanding Customer Needs: Learn techniques to identify and understand the needs and expectations of customers.
- Delivering Quality Service: Gain skills in delivering customer service that meets and exceeds customer expectations.
- Service Monitoring: Master methods to monitor and evaluate the effectiveness of the services provided.
- Problem-Solving in Service Delivery: Develop strategies to address and resolve customer complaints and issues efficiently.
- Service Improvement: Learn how to use feedback and performance data to continuously improve customer service quality.
Course Structure | Deliver and Monitor a Service to Customers
- Identify Customer Needs
- Identifying customer needs and expectations through various communication methods.
- Understanding the principles of customer satisfaction and service quality.
- Delivering Service to Customers
- Applying techniques for effective communication and interaction with customers.
- Ensuring service meets organisational standards and complies with industry regulations.
- Monitoring Service Delivery
- Implementing service monitoring tools and techniques.
- Gathering and analysing customer feedback and performance data.
- Resolving Customer Complaints
- Developing problem-solving strategies for handling complaints.
- Implementing procedures for managing and resolving issues effectively.
- Improving Service Quality
- Using feedback to enhance service delivery.
- Continuously reviewing and updating service standards.
Why Choose this Course:
Deliver and Monitor a Service to Customers
Excellent customer service is the cornerstone of customer loyalty and business success. BSBOPS304 provides you with practical skills that are immediately applicable in any customer-facing role. By mastering these skills, you ensure that every customer interaction adds value and enhances the reputation of your organisation.
The Critical Edge
BSBOPS304 is aligned with the latest industry standards and practices, ensuring your training is relevant and up-to-date. Completing this course demonstrates your commitment to delivering high-quality customer service, making you a valuable asset to any organisation. Your ability to monitor, evaluate, and improve service delivery using data-driven approaches will set you apart in the job market.
Take the Leap
Imagine the confidence that comes from knowing you can consistently deliver outstanding customer service and turn every customer interaction into a positive experience. Envision a future where your expertise in customer service is recognised and valued. That journey begins with BSBOPS304.
Your Investment
Ready to elevate your customer service skills? Don’t wait – take the leap today and enroll in BSBOPS304 - Deliver and Monitor a Service to Customers. Click the button below to start your journey towards mastering customer service excellence.
One Easy Payment
Nothing Else to Pay
Total =$395
All the learning materials, tuition, assessments, student support and issuing of your Certificate are provided in the fee.
Additional Information
Students who choose us get more than just a great education and a great start to a career - they get a fully integrated experience that will resonate for years to come. Anyone can go the conventional route, but our students choose us because they want an amazing start and the full support that our engaged and involved faculty and staff can offer.
There are no prerequisites or licensing, legislative or certification requirements required to undertake this qualification.
Make the choice to study with a college that has been delivering accredited courses for over 17 years.
We focus only on delivering our business courses 100% online to allow our students to study a course that suits them in the timeframes that suit them.
We have industry-leading mentors ready to help you every step of the way and we pride ourselves on supporting our students through every step of their studies.
Don't get lost in the system and study at a college that truly cares about each individual.
Don't just take our word for it
Listen to one of our previous students, Tarek, talk about the 3 main reasons why he thinks you should study at Edmund Barton College.
1) Affordable courses that are all AQF (Australian Qualification Framework) certified.
2) An amazing system that allows you to study in your own time. The harder you study- the faster you complete your course.
3) An excellent support system that gives you the help you need.
Tarek I. - A previous student in Diploma of Business
Student Success Stories
From Learners to Leaders: Real Stories, Real Success
I would like to express my gratitude for giving me the opportunity to receive my business certificate. Yours, Maddy’s, Vickie’s, and the team of Edmund Barton’s College’s cooperation and effort in preparing and delivering the course is truly appreciated. I couldn’t have done it without you!
The online modules made the process very manageable and stress-free, as the learning was also very interactive given all the checkpoints. I am glad to have completed the course through Edmund Barton College as it was extremely convenient to my timings and I was able to complete it within a few months before school had started. Once again, thank you for your outstanding support!
The course was very educational and at the same time very fun. I loved (my Mentor) Michelle’s comments. She made me feel very special (and smart!!). I enjoyed every moment of it!
I learned a lot through my course. The information was relevant to my job and the delivery was really fun and engaging. The Mentors were excellent in helping me with my studies. I can highly recommend these guys!
I would like to say thank you to the team at Edmund Barton College, I know every time I have contacted the college the employees have been amazing with their customer service.
I have thoroughly enjoyed completely this Diploma, it was something that I thought was out of my reach. My Mentor’s kind words every step of the way has been encouraging and motivating. I certainly found the last two topics the hardest to get motivated to do, as life certainly got busier and procrastination kicked in. I have finished just in time for the festive season.
